Shipping Policy
Overview
At The Cottage Co., we strive to ensure that your orders are processed efficiently and delivered promptly. Please review our shipping policy below for detailed information on shipping methods, processing times, and costs.
Processing Time
Once your order is placed, it will be processed by our print provider, Duplium, located in Vaughan, Ontario. Our standard processing time is between 2-5 business days. During this time, your items are printed, packed, and prepared for shipping.
Shipping Methods and Delivery Times
We offer several shipping options to meet your needs. Delivery times are estimated based on the chosen shipping method and your location.
Standard Shipping (Domestic)
- Delivery Time: 2-5 business days after processing
- Cost: $9.99 CAD for all orders under $200 CAD before tax
Express Shipping (Domestic)
- Delivery Time: 1-3 business days after processing
- Cost: Calculated at checkout
International Shipping
- Delivery Time: 7-10 business days after processing
- Cost: Calculated at checkout
Please note that delivery times are estimates and may vary based on your location and external factors such as postal delays or customs processing for international orders.
Shipping Costs
- Domestic Orders: $9.99 CAD for all orders under $200 CAD before tax.
- Orders $200 CAD and Over: Free standard shipping.
- Express Shipping and International Orders: Calculated at checkout based on the shipping method selected and destination.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
International Shipping and Customs
For international orders, please be aware that customs fees, duties, and taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for information on any potential fees.
Delivery Issues
If you experience any issues with your delivery, such as delayed arrival, missing items, or damaged goods, please contact our customer service team at [insert contact email] as soon as possible. We will work with you to resolve the issue promptly.
Changes and Cancellations
If you need to make changes to your order or cancel it, please contact us within 24 hours of placing your order. Once your order has been processed, we cannot guarantee that changes or cancellations can be made. For refunds, see our refund policy.
Thank you for choosing The Cottage Co. We appreciate your business and are committed to providing you with the best possible service. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.
Contact Us For any questions or concerns, please contact our customer service team at:
- Email: admin@thecottageco.com
- Hours: Monday to Friday, 9 AM – 5 PM EST
We look forward to serving you and ensuring your order reaches you in a timely and efficient manner.